Remote IT Junior Support Engineer

Summary

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY as an IT Junior Support Engineer. Provide technical support to customers, troubleshoot and resolve technical issues, and ensure smooth operation of IT systems and infrastructure.

Requirements

• Remote fulltime availability 5-day work week (Mon-Fri in Eastern Time Mon-Fri 10-5 PM with 01 hour lunch)
• Availability for a few hours over weekends on demand basis
• Bring Your Own Device: You need to have a computer matching our requirements
• 3-5 years' experience of IT support &/or administration
• Experience working in a fast pace, high scaling startup environment
• Technical experience including but not limited to: Microsoft Azure, Password Management (Keeper), Operating System Trouble Shooting, Office 365, ATERA, AnyDesk, AWS Basics
• Customer first orientation, proactive approach to problem solving, detail oriented and self-driven
• Excellent communication skills and solution-oriented mindset

Responsibilities

• Provide Support to all company Departments with BYOD Devices
• Remotely onboarding and Offboarding employees following protocols
• Build and Validate SOPs
• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware
• Manage and maintain IT systems and infrastructure, including password management, license control, and device management
• Troubleshoot and resolve network issues, including network connectivity and routing problems
• Support Microsoft Azure and other cloud-based services
• Collaborate with other teams to resolve complex technical issues
• Stay up-to-date with the latest technologies and trends in the IT industry
• Collaborate and manage vendor relations

Benefits

• Work with a Remote First digitally automated credit repair company which aims at helping Americans attain financial success
• Fulltime permanent position offering 40+ hrs of work per week
• Base Salary: $10 - $10/hour
• Flexible Accruing Paid Time Off, Company Holidays, Birthday Time Off and others
• Health, Dental and Vision Insurance