Remote IT Operations Administrator

Summary

Join phData, a dynamic and innovative leader in the modern data stack, as an IT Operations Administrator. This role will manage and resolve IT support requests, create and configure accounts, and maintain IT asset inventory. The ideal candidate has 3+ years of experience with system administration or network administration, hands-on experience with macOS, Windows, and MDM systems, and excellent troubleshooting skills.

Responsibilities

• Manage and resolve IT support requests from employees spanning device, account, application, server, and service issues
• Answer employee questions regarding laptops, accounts, and cloud computing
• Create and configure accounts for new employees, and de-provision accounts for departing employees
• Change configurations, settings, and permissions to fix computer issues
• Configure and ship new laptops to employees
• Wipe and reinstall OS on laptops received from exit employees for reuse
• Complete vendor trade-in program for old devices
• Maintain IT asset inventory
• Conduct timely review of security alerts across multiple platforms and maintain device security compliance statuses
• Work with different MDM systems and execute app deployments, policy implementations, and configuration automations
• Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations
• Create proposal docs and technical documentation to drive well–defined IT implementations
• Provide on-site technical support for occasional events