Remote IT Procurement Coordinator

Summary

Join our team as an IT Procurement Coordinator to help manage our organization’s IT infrastructure and support operational needs. This hybrid role requires a balance of onsite presence in Cape Town locations and occasional remote work.

Requirements

• Relevant project management experience would be highly desirable
• Proven experience assisting IT teams with an emphasis on procurement and facilities management
• Good working knowledge of M365 suite
• Excellent organizational skills and attention to detail, particularly in managing purchase orders, licenses, and asset tracking
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills and the ability to work collaboratively across departments
• A proactive and self-motivated individual who can work independently and prioritize tasks in a fast-paced environment, across multiple locations
• Positivity, excitement, and the capacity to adapt to whatever the needs of the business are at whatever level of the organisation

Responsibilities

• Procurement: Obtaining quotes from suppliers and placing orders once approved
• Managing the capture of purchase orders (PO’s) for IT equipment, furniture and supplies
• Tracking equipment delivery and capturing goods received in PO system
• Liaise with the finance department to ensure all purchase orders align with invoices in SA and UK Finance systems
• Assist with oversight and ensure IT spend is in line with budgets across the group
• Ensure POs are approved by internal teams before supplier due dates to avoid late payment
• This may require sending reminders. Liaising with UK Finance and local bookkeepers to obtain missing invoices or IT teams to obtain approvals
• Working with providers to reconcile account statement differences, occasionally requiring provider to raise credit notes
• Onboarding and Offboarding: Coordinate with IT Service Desk and HR team for the onboarding of new joiners for hybrid and remote staff, ensuring smooth integration into the organization
• Ordering of the necessary IT equipment from various suppliers, managing couriers and access for new hires
• Following offboarding procedures for departing employees, including arranging courier for the return of equipment where required
• End-user Ticket Capturing: Capturing internal end-user requests and incidents into the company Service Desk ticketing platform
• Requests/incidents may come from calls, emails or internal chat. Ensuring tickets are correctly assigned and reflect the appropriate priority/severity level
• Helping to coordinate escalations
• Ad hoc Administration: Booking of meeting rooms and co-working space and coordinate the scheduling of corporate travel and events for Infrastructure and development teams
• Documentation/Reporting: Help create policy and procedure documents, ensuring adherence to established guidelines
• Assist in maintaining relevant documentation of IT systems, processes, and procedures
• Regularly capturing IT/cyber management information (MI)/metrics into reports and circulating to stakeholders
• Inventory Management: Maintain an asset register, tracking IT assets and ensuring compliance with group asset policies
• To manage hardware support logistics such as maintaining adequate equipment spares in storage to liaising with suppliers to service/return faulty equipment (such as laptops)
• Manage the disposal of outdated or unneeded equipment in accordance with company policy
• Project Administration: Assist in planning and coordinating IT projects (such as migrations), booking staff travel, external consultants, helping with communications, keeping stakeholders updated and tracking of project issues

Benefits

• Flexible working environment with remote work as the focus
• Competitive salary – we keep up with the latest market trends and strive to pay competitively
• Competitive holiday leave – 20+ days’ annual leave (earn an extra day for every year worked, up to 3 extra days)
• Performance-related discretionary annual bonus
• Retirement, Risk, and Medical-Aid contribution – we will contribute to a medical aid of your choosing
• Training budget allowance for further study or attending conferences, including paid days off to study