Senior IT System Engineer

Summary

Join our multicultural IT team at Wrike as a proactive and customer-focused Senior IT System Engineer to ensure timely and effective resolution of technical issues, onboarding/offboarding users, managing hardware inventory, cooperating with local HR and Workplace Ops teams, and providing AV support for possible remote events.

Requirements

• Bachelor’s Degree in computer science or a directly related field with 3-5 years of experience
• Knowledge of MDMs, Okta, Google Workspace and Microsoft stack
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users
• Ability to work effectively in a team environment, demonstrating collaboration and a willingness to assist colleagues

Responsibilities

• Act as the primary point of contact for US employees' requests, providing technical support and problem resolution using internal tools
• Troubleshoot and isolate technical issues to identify root cause and provide optimal solutions
• Manage Mobile Device Management platforms, including Jamf for Macs and MEM for Windows devices, to ensure proper enrollment, compliance with security policies, and adherence to procedures
• Assist with onboarding and offboarding processes, including provisioning hardware for new employees and ensuring timely return of hardware from departing employees
• Collaborate with vendors to coordinate hardware procurement and maintenance, as well as monitor stock levels to ensure adequate inventory
• Support occasional events by ensuring proper functioning of AV equipment and coordinating with vendors for additional assistance if needed

Benefits

• Medical, Dental, and Employer-Paid Vision Insurance
• Life Insurance, Employer- Paid ST and LT Disability
• 401K with employer match, FSA/HSA Benefits, and Legal Plan
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• 1 Floating Holiday
• 20 Days of PTO
• 16 Hours of Volunteer Paid Time Off
• Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents