Remote IT Support Coordinator

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

You will coordinate work of IT experts (BAs, software developers, support specialists) to serve business units in the assigned geographical region. The IT Support Coordinator’s job is to ensure that the provided IT solutions meet the requirements of the business units.

Responsibilities and duties

• Manage the IT Solutions L1-L3 support team (7 FTE) and actively participate in handling business requests and coordinating project progress.
• Coordinate teamwork, supervise team members and ensure effective handling of tickets and requests.
• Properly prioritize tasks that will result in the best possible service to the business.
• Accept requests, determine service start time, and actively assist the team in resolving issues.
• Collaborate with other teams to increase the effectiveness of agile practices in the organization.
• Provide daily feedback and formal feedback as part of the annual performance review process to identify and develop talent.
• Set and monitor goals and key performance indicators (KPIs) to optimize team speed and effectiveness.
• Timely reporting of key performance indicators to business and regional management.

Qualifications

Education Background:

• Educational background Bachelor level IT or Engineering.

Experience:

• More than 3 years of experience in Support Team Management (5 FTE min).
• Experience in direct cooperation with business in Support Service.
• Experience in maximizing delivered value by close cooperation with the business – internal customer-oriented person.
• Experience in ERP like software Support Service in a mid-size company.
• Experience aligning IT with business initiatives and IT initiatives improving cooperation and team performance.

Languages requirement:

• Fluent English is a must.

Additional Information

What do we offer?

• A competitive salary package and bonus;
• Medical and life insurance;
• MyBenefit Cafeteria;
• Udemy Business learning platform;
• Extensive on-the-job coaching and training opportunities;
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged;
• Possibility for remote working and flexible working hours.

We support your development!

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com