Remote IT Support Engineer

About us:

Allwyn Lottery Solutions is a subsidiary of Allwyn Entertainment Group – a leading multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. We build better lotteries that return more to good causes by focusing on innovation, technology, efficiency, and safety across a growing casual gaming entertainment portfolio.

Our purpose is to make play better for all and our mission is to be a trusted and proactive guardian of all that is good in lotteries and casual gaming entertainment.  We believe in changing lives…a little or a lot…but always for the better.

Allwyn Lottery Solutions is the global leader in designing and delivering captivating digital gaming solutions for lotteries worldwide. With our extensive industry experience, vast knowledge base, and diverse talent, we empower lotteries to create winners and support communities. Our collective expertise enables our clients to reach new players, expand brand engagement, and achieve long-term growth through sustainable and impactful technical solutions. Our differentiating factor lies in our ability to seamlessly engineer technical solutions that align with our client’s visions.  Our vision is to be a leading global lottery-led entertainment platform by making gaming better for all, starting from the foundations and enabling our team to blaze new trails and serve as the ground for empowering our clients to achieve sustainable, long-term growth.

What makes this role exciting and challenging:

At Allwyn Lottery Solutions, we’re not just about luck; we’re about innovation, support, and excellence within technology. Our IT Services Team is the backbone that supports our users with its array of systems and cloud platforms, ensuring our operations run smoothly and efficiently. As an IT Support Engineer, you’ll be more than just a team member; you’ll be an ambassador for IT, playing a pivotal role in the seamless integration of our employees into our digital ecosystem and a key player helping ensure we deliver projects as we continually update our cloud infrastructure.

As part of your everyday responsibilities, you will:

• Triaging and resolving user requests in key systems including Office 365, Google Workspace, JAMF and the Atlassian Suite for users working mainly on Apple hardware
• Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements
• Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced
• Managing inventory and asset assignment for our team including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system
• Provide in person support in our office in Athens and remote support as well for the remote employees in other countries/offices.
• Technical support and troubleshooting for meeting rooms/All hands meetings which are affiliated with our tech stack environment Google Workspace currently but moving to Teams.
• Administer user accounts, permissions, and access controls in various business systems like Active Directory.
• Stay up-to-date with new technologies and services that could improve IT operations.
• Ability to cooperate with third party vendors in order to stabilize the lifecycle of our hardware equipment.

Key qualifications for your success:

• Computer Science Degree (BSc or higher)
• A solid background in IT and have worked at least 5 years in an IT-related area.
• Experience with macOS and cloud collaboration tools such as O365, JAMF, Slack and Atlassian Suite
• Familiarity with data migration tools and best practices
• Passion for IT, Technology, and for delivering high-quality end-user support
• Ability to understand and explain issues from both technical and user viewpoints
• Passionate about delivering a great user experience by taking a customer-centric approach to end-user support
• Ability to adopt a security-first posture supporting the broader IT team in delivering systems and processes to ISO27001 and WLA standards.
• Networking skills in order to troubleshoot network connectivity issues. (Tools such as Palo Alto / Cisco Meraki are advantageous )
• Familiarity with cloud environments like AWS
• Familiarity with Unix commands line and bash script.
• Familiarity with using Git command tools and managing repositories on platforms like GitHub.
• Excellent communication skills in English (written and verbal)
• Ability to work collaboratively with our information security team and HR team.
• Ability to work in the office at least 2 - 3 days per week
• Ability to provide and maintain documentation where this is needed.
• Ability to work independently and effectively.
• Organize and prioritize work effectively, able to adjust in a changing environment
• A desire to learn new skills and develop your existing skillset
• Ability to give and receive constructive feedback in a positive/professional manner

Unlock the Benefits-Discover What’s in for you:

• Be part of  a dynamic team with  enthusiastic experts that will support your talent and growth

• Embark on a journey within a diverse environment full of opportunities and challenges

• Comprehensive onboarding experience designed to facilitate your smooth transition

• Attractive salary and a bonus plan

• Health and life insurance for you and your family

• Well-being allowance

• Monthly lunch allowance

• Developmental 360° feedback framework

• Unlimited Training options and tools

• Extensive leave plan

• Employee Assistance Program with specialized Counselors / Licensed Psychologists

• Enjoyable and stable working environment

• Flexible working arrangements (fully remote/hybrid)

• Modern workspace environment

• Apple equipment and top-notch office technology to support our hybrid working

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimization in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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