Remote IT Support Engineer

Summary

Join Allwyn Lottery Solutions as an IT Support Engineer and be part of a dynamic team with enthusiastic experts that will support your talent and growth. As an ambassador for IT, you'll play a pivotal role in the seamless integration of our employees into our digital ecosystem and help ensure we deliver projects as we continually update our cloud infrastructure.

Requirements

• Computer Science Degree (BSc or higher)
• A solid background in IT and have worked at least 5 years in an IT-related area
• Experience with macOS and cloud collaboration tools such as O365, JAMF, Slack and Atlassian Suite
• Familiarity with data migration tools and best practices
• Passion for IT, Technology, and for delivering high-quality end-user support
• Ability to understand and explain issues from both technical and user viewpoints
• Passionate about delivering a great user experience by taking a customer-centric approach to end-user support
• Ability to adopt a security-first posture supporting the broader IT team in delivering systems and processes to ISO27001 and WLA standards
• Networking skills in order to troubleshoot network connectivity issues. (Tools such as Palo Alto / Cisco Meraki are advantageous )
• Familiarity with cloud environments like AWS
• Familiarity with Unix commands line and bash script
• Familiarity with using Git command tools and managing repositories on platforms like GitHub
• Excellent communication skills in English (written and verbal)
• Ability to work collaboratively with our information security team and HR team
• Ability to work in the office at least 2 - 3 days per week
• Ability to provide and maintain documentation where this is needed
• Ability to work independently and effectively
• Organize and prioritize work effectively, able to adjust in a changing environment
• A desire to learn new skills and develop your existing skillset
• Ability to give and receive constructive feedback in a positive/professional manner

Responsibilities

• Triaging and resolving user requests in key systems including Office 365, Google Workspace, JAMF and the Atlassian Suite for users working mainly on Apple hardware
• Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements
• Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced
• Managing inventory and asset assignment for our team including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system
• Provide in person support in our office in Athens and remote support as well for the remote employees in other countries/offices
• Technical support and troubleshooting for meeting rooms/All hands meetings which are affiliated with our tech stack environment Google Workspace currently but moving to Teams
• Administer user accounts, permissions, and access controls in various business systems like Active Directory
• Stay up-to-date with new technologies and services that could improve IT operations

Benefits

• Be part of  a dynamic team with  enthusiastic experts that will support your talent and growth
• Embark on a journey within a diverse environment full of opportunities and challenges
• Comprehensive onboarding experience designed to facilitate your smooth transition
• Attractive salary and a bonus plan
• Health and life insurance for you and your family
• Well-being allowance
• Monthly lunch allowance
• Developmental 360° feedback framework
• Unlimited Training options and tools
• Extensive leave plan
• Employee Assistance Program with specialized Counselors / Licensed Psychologists
• Enjoyable and stable working environment
• Flexible working arrangements (fully remote/hybrid)
• Modern workspace environment
• Apple equipment and top-notch office technology to support our hybrid working