Remote IT Team Lead

Summary

Join our team as the IT Team Lead for APAC and play a crucial role in guiding and managing the IT team, ensuring efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security.

Requirements

• Must have 2+ years of experience as an IT Team Leader or Manager
• 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management
• 1+ year of managerial or project leadership experience
• Previous IT logistics experience in the Philippines is required; experience with the APAC region is preferred
• Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members
• Background in supporting both Mac and Windows environments for end-users
• Ability to think creatively and anticipate challenges without requiring additional supervision
• Excellent verbal and written communication skills, suitable for both technical and non-technical audiences
• Organized and detail-oriented
• Ability to multitask effectively
• Capability to make decisions under pressure with little or no supervision
• Must have a working laptop/PC and internet and backup connection

Responsibilities

• Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations
• Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency
• Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one
• Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals
• Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency

Preferred Qualifications

• Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred
• Experience in Information Security, including certifications like CISM or CISSP, is preferred

Benefits

• Enrollment in Philippine statutory benefits
• Healthcare reimbursement
• Company holidays to include all regular holidays declared by the Philippine government
• 14 days annual paid time off
• APAC First Friday speaker series where you can earn a bonus for presenting
• Ongoing career development opportunities, mentorship program, and more