Remote Jira Administrator, Product & Technology Operations

Summary

Join Ubiminds as a Jira Administrator to manage and optimize project management tools, with a focus on Jira. The ideal candidate will have strong background in Jira administration, API integration, automation, and technical program management.

Requirements

• Advanced/fluent English skills – Excellent written and verbal communication skills
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Strong experience as a Jira Administrator
• Strong knowledge of Jira administration, configuration, and customization
• Strong knowledge of Agile methodologies and software development lifecycle
• Experience with API integrations, automation tools, and third-party system integrations (e.g., Salesforce, Freshservice)
• Proficiency in scripting languages (e.g., Groovy, Python) and SQL
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Experience in technical program management, including project planning and execution
• Demonstrated ability to manage complex integrations between multiple business systems

Responsibilities

• Manage and maintain Jira instances, including configurations, and performance optimization
• Design and implement custom workflows, screens, fields, and dashboards to meet business requirements
• Monitor Jira logs for optimal performance and troubleshoot issues as needed
• Develop and maintain integrations between Jira and other systems using REST APIs
• Create and manage automation rules to streamline processes and increase efficiency
• Manage and optimize integrations between Atlassian tools (e.g., Jira, Confluence) and other internal business systems such as Salesforce and Freshservice
• Ensure data consistency and synchronization across integrated platforms
• Collaborate with cross-functional teams to gather requirements and translate them into effective Atlassian solutions
• Lead projects for Jira updates and migrations
• Develop and maintain documentation for Jira processes, workflows, and integrations
• Coordinate with stakeholders to align integration efforts with business objectives
• Leading system changes in alignment with agile methodologies and organizational agility
• Provide technical support and troubleshooting for Jira-related issues and integrations
• Conduct training sessions for end-users on Jira features, best practices, and integrated workflows
• Create and maintain user guides and training materials for Jira and related integrations
• Evaluate and recommend new plugins and integration solutions to enhance Jira functionality and cross-system workflows
• Stay up-to-date with the latest Atlassian product developments, integration technologies, and industry best practices
• Analyze current configurations and propose improvements to optimize workflows and user experience across integrated systems

Preferred Qualifications

Atlassian certifications (e.g., ACP-100, ACP-300) preferred

Benefits

• Are placed in a product-based company, with the same treatment as their full-time employees
• Have our full back-office support, from career guidance to HR and concierge services
• Enjoy our remote-first policy - we are a distributed team, after all
• Get your own MacBook (none of that "bring your own device" stuff here)
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level of your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games