Remote Junior Support Engineer

Summary

Join our team at HomeBuddy, a fast-growing home improvement platform, and work in a positive atmosphere where teamwork and trust are primary values. This full-time role offers home working flexibility and includes tasks such as providing first-line support for third-party tools, monitoring product status, and troubleshooting access control issues.

Requirements

• 1-3 years of experience in technical support or IT service desk (L2)
• Proficiency in administering Google Workspace, Jira, Slack, and other related services
• Hands-on experience in automating processes and services
• Basic knowledge of programming languages (e.g., Python, JavaScript, or similar)
• Basic understanding of databases and SQL queries
• Familiarity with API technologies and tools like Postman
• Familiarity with the basic principles of access control and information security
• Strong communication skills and the ability to work effectively in a team environment
• A very good level of English, at least upper-intermediate. Intermediate Russian is a plus

Responsibilities

• Provide first-line support for third-party tools like Google Workspace, Atlassian Suite, Miro, Slack and other
• Support our product by monitoring its status, participating in incident handling, and preparing initial analyses for QA and development teams
• Administer and troubleshoot access control and service-related issues
• Automate routine support tasks and services to enhance efficiency
• Be a part of CRM team to handle API-related issues and create integration with different CRM
• Work closely with the DevOps team as the first line of defence in resolving basic infrastructure issues
• Maintain and update the knowledge base with detailed troubleshooting steps and solutions

Preferred Qualifications

• Knowledge of ITIL principles or other IT service management frameworks
• Experience with CRM systems and customer support workflows
• Understanding of web technologies, including HTTP status codes, request/response structures, and common API response types
• Understanding of CI/CD processes and tools like Docker, Jenkins, and Bitbucket
• Familiarity with monitoring tools and practices for maintaining system uptime
• Basic knowledge of network protocols and troubleshooting connectivity issues

Benefits

• Enjoy the freedom to work from anywhere without being tied to one place - while ensuring you are available to our team during the agreed working hours
• Achieve a harmonious work-life balance with a flexible schedule tailored to your local needs, along with paid vacation, sick leave, and local holidays
• Empower yourself with work equipment of your choice partially paid for by HomeBuddy and up-to-date apps and tools to maximise your productivity
• Feel valued and appreciated with an industry-leading compensation package
• Get recognised and rewarded for both outstanding individual efforts leading to extraordinary results and our team success
• Enhance your well-being with our allowance program covering fitness activities and mental health programs
• Learn and expand your knowledge by both working on complex tasks and using paid training opportunities, including courses, events, and conferences