Remote Key Account Manager

Summary

Join Jobber as a Key Account Manager to empower small businesses by managing and growing high-value clients, increasing their Gross Payment Volume (GPV), and delivering high-level customer outcomes.

Requirements

• Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
• Proven track record of over-achieving and exceeding revenue targets and retention goals
• Excellent communication, presentation, and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Client-focused consultative mindset
• Proficiency with the challenger sales methodology

Responsibilities

• Work with Jobber’s largest existing customers for upsell and cross-sell opportunities
• Conduct regular business reviews and strategic planning sessions with key clients
• Increase the gross payment volume of your assigned accounts
• Collaborate with other departments within Jobber to ensure a seamless and consistent customer experience
• Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
• Develop and implement best practices and processes for the Key Account Management department

Benefits

• Extended health benefits package with fully paid premiums for both body and mind
• Retirement savings plan matching
• Stock options