Remote Lead Business Consultant

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Responsibilities

• Conduct design sessions and consulting events on our NICE Engage and Compliance Center Applications in accordance with the NICE’s VRS Methodology
• Provide proven subject matter expertise to guide customers through recommendations and best practices
• Facilitate/lead weekly best practice, optimization and assessment consulting sessions
• Work together with others within VRS Consultants as part of the deployment process but also to help troubleshoot as subject matter experts
• Schedule and organize events related to the Application consultancy
• Provide thorough and complete documentation of the consultancy events and results
• Create, review and update documentation
• Develop and deliver presentations consisting of recommendations for the business design of our NICE products
• Configure, review and test configuration and usage of the applications
• Develop and maintain relationships with customers to ensure continued satisfaction
• Collaborate with peers to align application design and usage with project success criteria, customers desired business outcomes, and assist with development of recommendations and roadmap
• Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities
• Develop repeatable business opportunities via successful delivery, credibility and thought leadership provided
• Expertly handle large scale Value Realization Services (VRS) customer engagements and deliver the VRS program to customers
• Perform administrative tasks such as but not limited to, timely and full completion of timesheets, required project documentation, tracking to annual objectives in accordance with the team and NICE guidelines
• Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations
• Support NICE Account Executives in identifying additional solution opportunities