Remote Manager, Content Enrichment

Summary

Join our team as the Manager, Content Enrichment to oversee content enrichment and curation services for video content in the UK. This role will lead a team, manage projects, and ensure compliance with client and company policies.

Requirements

• Minimum 3 years of people management experience, preferably in a remote environment
• Excellent written and verbal communication skills in English
• Bachelor’s degree or relevant experience in relevant job or industry
• Deep familiarity with the cultural and political climates in the United Kingdom

Responsibilities

• Manage a team of content enrichment specialists
• In conjunction with the Project Manager, apply project management skills to monitor workflows, processes, and timelines for new and existing projects, and assign tasks to team members
• Clearly define and communicate deliverables and timelines to team, and track all internal and client facing research and reports
• Participate in client contract renewal discussions as well as scoping and bandwidth conversations for new projects/ contracts as needed
• Manage schedules for team members including coverage for holidays, vacation, sick time, etc. as well as hourly allotments per week
• Ensure team members are properly tracking time spent on client and 1021 related work through the 1021 provided time tracking tool
• Train the team on 1021 and client-provided content enrichment and curation guidelines, including video review, editorial standards, and effective use of client software and content review tools
• Create processes for maintaining, updating and receiving client approval on guidelines for video content review
• Review client-facing deliverables to ensure team understands content enrichment, curation and applicable editorial goals, and support team by making improvements in those processes as needed
• Self-assign a minimum of one content review shift per month
• Participate in developing feedback for larger regional team on specific regional trends
• Conduct weekly team meetings, weekly one-on-one meetings with individual team members, and regularly scheduled touch bases with the client
• Work with team to ensure compliance with client and 1021 Creative policies, including confidentiality and employee conduct
• Facilitate individual employee growth through annual performance reviews, advocating for raises and bonuses where appropriate, and maintaining documentation in partnership with HR
• Partner with recruitment and HR as a hiring manager to assess hiring needs, screen and interview candidates, make key hiring decisions and recommendations, and onboard new team members

Preferred Qualifications

• Experience working remotely and within multicultural teams
• Experience with content moderation, content review, curation, or similar roles
• Knowledge of content review guidelines and best practices
• Experience with copywriting and proofreading, preferably with a focus on entertainment content
• Experience working with data and statistical analysis
• Comfortable working with Google Suite, with spreadsheets and other data management tools
• Flexibility to adapt to changes in guidelines, workflows, and tools
• Strong understanding of digital streaming products, particularly video and its ecosystem
• The ability to review information with an analytical and objective mindset in a fast paced environment
• A keen interest in/knowledge of pop culture, social media trends and creators, and trending video content
• Familiar with popular social media platforms

Benefits

• Work from home
• 32 days annual leave