Remote Member Enrollment Coordinator

Summary

Join PrudentRx as a Member Enrollment Coordinator (MEC) in a fast-paced Call Center environment, assisting members with enrolling in copay assistance programs and providing high-quality service. This role requires daily utilization of interpersonal, computer, and problem-solving skills, with a desire to be a team player in assisting others.

Requirements

• High School Diploma or GED
• 1 to 2 years of Call Center experience in a fast-paced setting
• Professional, clear, and compassionate phone demeanor and attitude at all times
• Computer navigation skills, including multiple screens, simultaneous systems use, phone and CRM systems
• Ability to maintain a high level of confidentiality and always remain HIPAA compliant
• Excellent verbal and written communication skills for both note-taking and call purposes

Responsibilities

• Work inbound and outbound member calls, assisting with the enrollment process
• Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs
• Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism)
• Escalate unresolved cases and pending member grievances
• Utilize the Salesforce CRM database to verify member data to complete enrollment
• Generate detailed records and notes of inquiries, comments, and interactions via CRM
• Work assigned queues and/or cases as directed by call center leadership
• Complete all necessary continued learning and training requirements per department and company need
• Other essential duties as assigned

Preferred Qualifications

• Experience with Salesforce or other CRM software
• Certified Pharmacy Tech (CPhT) or healthcare customer service a plus
• Bi-lingual in English/Spanish is a plus

Benefits

• Health (family)
• Dental
• Vision
• STD, LTD, Critical Illness and Accident
• Company Paid Life Insurance
• Company Paid Holidays (6)
• PTO cashout and rollover options
• Tuition Reimbursement
• 401(k) 100% company match up to 4% 90 days