Remote Member Services Assistant

Summary

Join Signify Health as a Member Services Assistant and contribute to a positive member experience. Under the supervision of the Member Services Manager, you will perform follow-up calls and mailings, conduct surveys, handle member requests, and answer a high volume of internal calls. This remote position requires strong communication and organizational skills, along with experience in a fast-paced customer service environment. The schedule is Tuesday-Friday 9:30am-6pm and Saturday 8am-4:30pm Central Time. Signify Health offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

Requirements

• High School Diploma or equivalent
• Minimum of 2 years successful work experience in a related field
• Prior experience in a fast paced customer service environment
• Prior experience working in call center or inbound calls environment
• Speak, read, and write English fluently
• Good verbal and written communication skills
• Proven ability to prioritize and multitask
• Advanced skills in Google Suites
• Accurate data entry skills

Responsibilities

• Perform follow-up calls and mailings to members regarding previous appointments
• Conduct surveys post IHE Assessment
• Fill requests of members
• Answer a high volume of internal calls
• Create Internal requests for further follow up, upon request
• Add accurate notes for future follow-up by Signify health and/or Health Plans
• Work diligently to meet department goals
• Perform surveys within the 2 week time frame
• Perform compliance surveys
• Print and mail evaluations
• Handle any incoming mail
• Provide backup coverage for the Member Services team
• Follow-up on voicemails
• Work on any special project
• Be on time, ready to work at the assigned work location on a daily basis
• Manage time effectively
• Respond well to coaching and supervision
• Answer and follow up on all member inquiries in a timely fashion
• Actively demonstrate teamwork at all times
• Work overtime
• Participate in staff meetings, conference calls, and other meetings as needed
• Complete reports as requested by Supervisor
• Assist/coach/coordinate with other team members
• Attend training sessions to acquire/enhance skills related to programs offered
• Perform other incidental and related duties as required

Preferred Qualifications

• Some college
• Self-directed and organized
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented, catches errors early
• Customer service oriented with a sense of urgency
• Ability to work under pressure and independently
• Ability to take direction

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount
• Discount programs with participating partners
• Remote work