Remote Operations Analyst

Summary

Join us at Bitso to drive revolutionary changes in society and make crypto useful as a Brazil Operations Analyst (PIX). You will manage, monitor, and optimize PIX operations in Brazil, ensuring seamless, efficient, and reliable operation that provides an exceptional user experience.

Requirements

• PIX Operations Expert: In-depth knowledge of PIX operations and regulations in Brazil, with at least 3 years of experience in a related field
• Brazil-Based Professional: Located in Brazil with a strong understanding of the local financial and regulatory environment
• Customer-Centric: Committed to delivering an outstanding user experience through efficient and reliable operations
• Process Improvement Enthusiast: Proven experience in evaluating and optimizing processes for efficiency, and the ability to bring and execute improvement suggestions to senior management
• Innovative Thinker: Continuously seeks innovative ideas to optimize PIX operations and improve processes
• Proficient in English and Portuguese: Excellent communication skills in both languages

Responsibilities

• Manage PIX Operations: Oversee and manage the daily operations of PIX services, ensuring efficiency and reliability
• Incident Management: Lead communication and manage the involvement of internal and external teams during operations service incidents to ensure swift resolution
• Monitor and Optimize: Continuously monitor our Brazilian operations, identify optimization opportunities, and implement improvements
• Collaborate with Customer Support: Work closely with the Customer Support team to provide the best user experience and address any issues
• Financial Operations: Ensure the smooth flow and availability of funds within the PIX system, including daily reconciliations and problem-solving
• Compliance and Regulations: Stay updated with the latest PIX regulations and ensure compliance with all legal and regulatory requirements
• Prepare Reports: Prepare reports for auditors and regulatory bodies, ensuring accuracy and compliance
• Root Cause Analysis: Conduct in-depth root cause analysis of operational issues and implement effective solutions
• Innovative Solutions: Propose and implement innovative ideas to enhance operations and improve user experience

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Volunteering days
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more