Remote Operations Analyst
closedBitso
πRemote - Brazil
Job highlights
Summary
Join us at Bitso to drive revolutionary changes in society and make crypto useful as a Brazil Operations Analyst (PIX). You will manage, monitor, and optimize PIX operations in Brazil, ensuring seamless, efficient, and reliable operation that provides an exceptional user experience.
Requirements
- PIX Operations Expert: In-depth knowledge of PIX operations and regulations in Brazil, with at least 3 years of experience in a related field
- Brazil-Based Professional: Located in Brazil with a strong understanding of the local financial and regulatory environment
- Customer-Centric: Committed to delivering an outstanding user experience through efficient and reliable operations
- Process Improvement Enthusiast: Proven experience in evaluating and optimizing processes for efficiency, and the ability to bring and execute improvement suggestions to senior management
- Innovative Thinker: Continuously seeks innovative ideas to optimize PIX operations and improve processes
- Proficient in English and Portuguese: Excellent communication skills in both languages
Responsibilities
- Manage PIX Operations: Oversee and manage the daily operations of PIX services, ensuring efficiency and reliability
- Incident Management: Lead communication and manage the involvement of internal and external teams during operations service incidents to ensure swift resolution
- Monitor and Optimize: Continuously monitor our Brazilian operations, identify optimization opportunities, and implement improvements
- Collaborate with Customer Support: Work closely with the Customer Support team to provide the best user experience and address any issues
- Financial Operations: Ensure the smooth flow and availability of funds within the PIX system, including daily reconciliations and problem-solving
- Compliance and Regulations: Stay updated with the latest PIX regulations and ensure compliance with all legal and regulatory requirements
- Prepare Reports: Prepare reports for auditors and regulatory bodies, ensuring accuracy and compliance
- Root Cause Analysis: Conduct in-depth root cause analysis of operational issues and implement effective solutions
- Innovative Solutions: Propose and implement innovative ideas to enhance operations and improve user experience
Benefits
- Me Time program, including unlimited paid time off
- Remote-first work environment
- Employee Stock Option program
- Zero trading fees through our Bitso Alpha app
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
- Volunteering days
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more
This job is filled or no longer available
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