Business Operations Analyst

Summary

Join LastPass as a Business Operations Professional and contribute to the daily operations of our Customer Experience department. You will optimize efficiencies, drive process improvements, and support strategic initiatives. This role involves collaborating with various teams across the organization to enhance customer experience. You will troubleshoot operational issues, analyze data, develop documentation, and identify process inefficiencies. Success requires strong analytical and problem-solving skills, familiarity with Salesforce and data analysis tools, and a passion for continuous improvement. LastPass offers a remote-first culture, competitive compensation, flexible PTO, generous parental leave, comprehensive health coverage, and continuous learning opportunities.

Requirements

• Passion for improving customer and employee experiences
• Familiarity with Salesforce and relevant software tools, databases, and data analysis techniques
• Skills in Excel, SQL, or other data analysis tools
• Strong analytical abilities with attention to detail
• Strong problem-solving skills
• Thrive on continuous improvement with a track record of implementing large-scale improvements, measuring impact, and adapting based on learnings to maximize results

Responsibilities

• Provide first-level support for operational issues, troubleshooting and resolving problems daily
• Regularly monitor systems and processes to ensure they are functioning as intended
• Assist in collecting and analyzing data to generate reports and insights that support decision-making processes
• Develop and maintain accurate documentation of processes, procedures, and system configurations to support operations and facilitate knowledge sharing
• Work closely with other teams, such as IT, Sales, and management, to resolve operational issues and implement improvements
• Identify inefficiencies within existing processes and recommend solutions to enhance productivity and streamline operations
• Ensure all operations comply with policies, processes, and standards
• Support projects by assisting in the planning, execution, and monitoring of specific strategic initiatives

Preferred Qualifications

• Salesforce Admin Certification
• Gainsight

Benefits

• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities