Business Operations Analyst

Summary

Join Gusto's Benefits Business Operations team as an Automation Operations Analyst and play a key role in ensuring the seamless functioning of automated technologies. You will monitor automation systems, communicate their performance to stakeholders, and collaborate with cross-functional teams. Responsibilities include maintaining carrier form templates, designing new automated workflows, conducting data audits, and providing technical support. The ideal candidate possesses strong technical communication skills, is detail-oriented, a problem-solver with a growth mindset, and passionate about improving customer experience. Gusto offers competitive compensation, and employees in Denver, San Francisco, and New York City will work from the office 2-3 days a week.

Requirements

• Strong written and verbal technical communication: able to explain complex concepts in an easy-to-understand manner
• Obsessively organized and detail-oriented
• Problem solver: find solving problems energizing
• Growth mindset - thrives in an ambiguous, fast-paced environment
• Approach problems with a passion for improving the customer experience and reducing operational inefficiencies
• Strong interest in automation, technology, data analysis, and process improvement

Responsibilities

• Monitor and support our existing automation integration points between internal systems and external benefit carriers, ensuring accurate data and timely updates
• Maintain our carrier form templates
• Collaborate with cross functional teams to gather requirements and understand business needs related to benefits administration and carrier integration processing
• Assist in the design, development, and implementation of new automated workflows and systems to streamline benefits processes and enhance customer experience designs
• Conduct regular data audits to ensure accuracy within existing automated processes
• Provide technical support and guidance to internal stakeholders regarding existing automated processes
• Document standard operating processes for benefits and carrier integration processes and continuously improve them as needed
• Accountable for achieving KPIs (Key Performance Indicators) related to automated process efficiency

Benefits

• Our cash compensation amount for this role is $70,000 to $84,000/yr in Denver & most major metro locations, and $85,000 to $105,000/yr for San Francisco & New York
• Health insurance
• 401(k)s
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)