Remote Operations Analyst

Summary

Join our team at Thoropass as an Operations Analyst and contribute to building a best-in-class information security compliance management solution. As a dynamic and enterprising individual, you will work with urgency to support internal assessors and customer engagements, leveraging your creativity and problem-solving skills to drive positive business impact.

Requirements

• 2-4 years of experience in operations, data analytics, project management, or a similar role in a fast-paced, tech-driven environment
• Strong organizational and multitasking skills, with an ability to manage competing priorities
• Familiarity with project management tools such as Airtable, Monday, Jira, or similar
• Excellent communication and collaboration skills, able to work effectively across different teams
• A problem-solver with a knack for streamlining processes and a passion for operational efficiency

Responsibilities

• Assist our customer facing team in setting up customer instances
• Organizing documentation, coordinating with customers on required documentation, etc
• Implement and manage tools to streamline customer delivery, track progress, and ensure timely completion of audits
• Continuously assess and improve internal processes to enhance team efficiency and productivity
• Collaborate across teams to ensure all aspects of customer facing processes are aligned, from preparation to delivery

Benefits

• Competitive base salary
• Exceptional private healthcare
• Early equity in a fast-growing company
• Work-from-home model
• Unlimited PTO
• Home office equipment
• Monthly wellness and home Wi-Fi stipend