Operations Analyst

Summary

Join our team as a detail-oriented and data-driven Contract Operations Analyst to support forecasting, reporting, and analysis functions in our physical operations.

Requirements

• Bachelor’s degree in Supply Chain Management, Operations, Business Analytics, Finance, or related field
• Proven experience in data analysis, forecasting, and reporting within operations or supply chain environments
• Advanced Excel / Google Sheet skills
• Proficiency in data visualization tools (e.g., Tableau, PowerBI) or similar platforms are a plus, but not required
• Strong understanding of COGS and P&L reporting
• Proficiency in order and inventory management systems, and experience working with procurement and supplier data
• Ability to manage multiple data sources and synthesize information into actionable insights
• Strong communication skills to effectively support operations leadership with clear and concise reports and analysis

Responsibilities

• Maintain and refine monthly forecast models by extracting and analyzing data from order and inventory management systems
• Update model assumptions based on new data to ensure accurate forecasting
• Manage monthly Cost of Goods Sold (COGS) forecasts by analyzing cost data from supplier invoices and procurement expense reports
• Ensure forecast accuracy by continuously refining cost assumptions
• Produce and maintain reports that support the Profit & Loss (P&L) management of all Physical Operations, including procurement, warehousing, exports, and ITAD services
• Provide detailed reporting on a per-transaction basis to assist finance teams in generating monthly invoices for exports, ITAD, bulk shipments, miscellaneous warehouse services, and penalties
• Maintain a 90-day sales forecast, supplementing the main forecast model to monitor significant changes in sales trends by country
• Maintain and refine operational capacity models based on daily output assumptions and warehouse space usage to help us make efficient and on-time decisions to scale operations
• Monitor and analyze operational performance data
• Support Operations leadership by identifying process gaps and areas for improvement in the supply chain
• Conduct market research to assist leadership in evaluating the cost-benefit of new initiatives and operational opportunities
• Generate reports on customer gap data from Salesforce to help prioritize future roadmap planning
• Support operations management to track project milestones and update project tasks in Notion. Manage weekly reporting on progress and upcoming deliverables and deadlines