Remote Operations Coordinator

Summary

Join the USPack Services Team and be part of a leading logistics provider that helps businesses win in the delivery economy. As an entry-level position, you will provide overall coordination to ensure all company goals are met for a particular operation(s) and client(s).

Requirements

• Basic MS Office Programs (Outlook, Excel, and Word) experience required
• Proactive and resourceful. Ability to work effectively in a fast-paced environment
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven
• Must maintain valid driver’s license and clean, functional vehicle
• Ability to develop and maintain meaningful business relationships with customers
• Ability to lift up to 50 pounds on occasion
• Ability to work overtime as necessary

Responsibilities

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed
• Monitor dispatch board to ensure customer requested delivery times are being met
• Communicate any delays and/or problems to the customer and dispatch department
• Ensure IC’s are providing services in the vehicle type requested by the customer
• Ensure compliance with IC log in process and EC-mobile
• Work directly with IC’s to assist with issues they may encounter while under dispatch
• Assist in arranging for STAT coverage for customers, as needed
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations
• Assist with contracting of IC’s as needed
• Complete daily service reports as required by the customer
• Create and process administrative reports and paperwork as directed
• Follow up with IC’s to ensure their paperwork is up to date, as needed
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes
• Perform other duties as assigned

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays