Remote Operations Manager

Summary

Join Tide in their mission to empower small businesses and help them save time and money by working as an Operations Manager.

Requirements

• You have 3+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, Operations Manager, or Lawyer
• You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups
• You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting
• You thrive as a generalist and can wear many different hats concurrently
• You are proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved
• You are customer-focused and a team player
• You are okay with ambiguity and enjoy working in a complex, technical industry

Responsibilities

• Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations
• Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes
• Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
• Be the essential link between marketing and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion
• Building, optimising and advocating for scalable processes that are clearly defined and documented
• Owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects
• Manipulating data using Excel and other visualisation tools to provide actionable insights -- you’ll have a way with numbers

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options