Remote Pathology Support Coordinator

Summary

Join our team as a Pathology Support Coordinator (PSC) for a temporary position, scheduled for 3-4 months with the potential to extend. As a PSC, you will perform work supporting the review of tissues/samples by the PA team to ensure quality of tissue acquisition and communicate with clinics and providers.

Requirements

• High School Diploma (or equivalent) required
• 2+ years of medical industry related experience
• Previous computer experience is required
• Previous data entry experience is required

Responsibilities

• Review select cases for accuracy of tissue request and escalate to PA’s when needed
• Complete accurate data entry
• Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work
• Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made
• Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates
• Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc)
• Attend interdepartmental meetings if needed and provide feedback on the current process or workflow
• Monitor errors and metrics for all tissue cases

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits