Patient Intake Specialist

Summary

Join our team as a Clinical Support Specialist to drive clinical and administrative support functions across the market, serving as a Synapticure representative to members, external healthcare organizations, payer partners, and other partners.

Requirements

• HS Diploma or equivalent
• Knowledge of healthcare operations
• Medical Assistant or equivalent
• Experience handling and reviewing medical records
• Experience in a startup or organization that has experienced rapid growth and change
• Experience in coordinating and managing referrals
• Exceptional communication skills
• Experience with EHR systems, Mac, and Google
• Experience with patient communication (ie scheduling and coordinating care)
• Basic knowledge of frequently prescribed medications

Responsibilities

• Manages new patient intake calls
• Obtain brief medical history Obtain details of current/past medical provider Gather insurance information Schedule and manage appointments per protocol or at the direction of the care team
• Schedule clinical appointments Track scheduling tasks and ensure execution by due date Meet minimum required appointments scheduled daily Follow all proper scheduling policies and procedures
• Reschedule members who cancel, no show, or request to reschedule appointments send appointment reminders and confirmation Manage related correspondence (e.g., document calls and texts) Completes FMLA forms
• Partner with the care team to complete visit-related tasks Request and obtain medical records from health plans and external providers and organizations per protocol Obtain completed member forms (e.g., consents and HIPPA forms)
• Review medical records to ensure all necessary components of the medical record are available for appointments Conduct eligibility checks Communication tasks; Manage faxing tasks, including assignment of received faxes Coordinate outgoing member communications, including standard mailings, news and member resources
• Other printing/mailing/faxing as needed Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources Generate and communicate standard reporting as needed Fulfill other duties to support member care and operations as assigned