Remote Patient Scheduling Specialist

Summary

Join Upstream Rehabilitation as a REMOTE Patient Liaison! In this role, you will be responsible for patient intake, scheduling, and ensuring timely access to care. You will manage referrals, gather necessary information, and coordinate appointments at appropriate clinics. This position supports Upstream's mission and values and involves no supervisory duties. You will utilize various systems for scheduling and reporting, maintain relationships with referral sources, and process functional testing requests. The ideal candidate will possess strong communication, interpersonal, and problem-solving skills, along with experience in data entry and managing phone lines.

Requirements

• High school diploma or equivalent required
• Data Entry experience
• Ability to manage incoming phone lines
• Relationship building
• Interpersonal skills
• Ability to multi-task
• Ability to problem solve; diplomatic conflict resolution abilities; ability to gracefully handle difficult situations
• Familiarity with products offered by Upstream in various locations to include Physical Therapy, Occupational therapy, dry needling and other services provided
• Ability to use a variety of computer-based platforms including EMR, Microsoft Office Suite, tracking systems, and web-based portals
• Exceptional communication skills – oral, written and presentations
• Proficient with Microsoft Office Suite or related software

Responsibilities

• Completes tasks as directed in support of scheduling patients of Evaluations and/or treatment with the goal of ensuring patients receive timely scheduling that meets their medical needs
• Reviews Raintree/Document routing and other sources to gather needed referral, records, and other information to complete the scheduling function
• Responsible for using the Patient Liaison mapping system for scheduling patients to the correct clinic/specialty that meets patient needs
• Obtains and records preference of type and frequency of communication with Case Manager/Network/Attorney or proper entity
• Responds to weekly reporting structure feedback including Scheduling Lag report, Referral Recapture Report, Missed Visit Report, number of contacts take/made and Future Authorization Report for trends in facilities/regions. Reports progress and issues to the supervisor and/or leader
• Responsible for processing FCEs and other functional testing as directed
• Develops and maintains relationships with clinics and future partners; builds and maintains relationship with referral sources/networks and other entities
• Other duties as assigned