Remote Patient Success Specialist

Summary

Join Natera as a pivotal contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions. The candidate must ensure strong organization and strict adherence to guidelines and regulatory requirements.

Requirements

• Minimum of two years of call center experience in inbound and outbound capacity
• Minimum two years of Salesforce experience
• Outgoing personality with excellent oral & presentation skills
• Ability to think strategically and execute tactically
• Emphasis on competitive analysis and team-first attitude
• Ability to relate and educate our billing offerings to potential patients and internal agents
• Strong quantitative and MS Excel skills
• Self-motivation, with the desire and capacity to work both independently and collaboratively
• Must act with a sense of urgency
• Excellent organizational and communication skills (written and verbal)

Responsibilities

• Must have a clear understanding of the insurance billing process including EOB, Deductable, Coinsurance and Copay
• Maintain a current status on Natera training requirements
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service skills and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits