Remote Practice Management Implementation Specialist

Summary

Join our implementation team as a full-time Implementation Specialist and work with customers to provide software implementation planning, deliver online trainings, conduct Q&A sessions, and ensure full utilization of the product. The ideal candidate will have experience working in the ABA industry in an administrative role.

Requirements

• Bachelor’s degree in related field
• Must be comfortable working with technology and fluent in Microsoft Office
• 1-2 years of experience working as an administrator in the ABA industry preferred
• Experience providing training and/or professional development on practice management/Operations processes or best practices
• Exceptional presentation skills in various virtual settings ranging from 1:1 sessions to audiences of 25+

Responsibilities

• Deliver online training to new customers and assist with implementation planning
• Ongoing customer support -- every person at the company makes this a top priority!
• Working collaboratively with our product manager, account managers, and sales staff to address customer needs
• Managing input and reports with customer relationship management (CRM) system
• Creating product training guides and support resources for users