Remote Principal Leader, Product Growth

Summary

Join Cloudflare's Self-Serve Team as a seasoned PLG leader to grow the free customer base and improve the experience for our free customers.

Requirements

• Minimum of 10-15 years of product led growth experience at high growth technology companies
• Minimum of 5+ years of leadership experience
• Experience with PLG and data tools like Amplitude, BigQuery, and Iterable
• Experience with customer survey tools (ideally Qualtrics)
• Strong analytical skills, ideally including proficiency in SQL and Tableau
• Willingness to roll up your sleeves, write queries, and work with large quantities of data
• Experience driving long term cross-functional projects and thriving as the “glue person”. This means you are exceptional at understanding complex problems and designing solutions
• Just as importantly, you are able to mobilize a cross-functional team to execute the solution
• You are highly motivated to make Cloudflare and your team successful
• Demonstrative executive presence and ability to influence at all levels of the organization
• Excellent verbal and written communication skills

Responsibilities

• Build and execute a plan to meaningfully grow our free customer base
• Build out a customer insights program that deeply understands our free customers
• Develop a deep understanding of our product usage so that we can continue to increase the value we provided to our free customers
• Use this understanding to build an ideal customer journey for our free customers
• Work closely with our partners on the product team to drive towards this customer journey, including improving the signup flow and onboarding experience for our free customers
• Stay on top of PLG trends and bring industry best practices to our team
• Become an expert in our data and systems. You should develop a fluency with the underlying data for all of our customers & products

Benefits

• Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave