Remote Principal Product Manager

Summary

Join GoDaddy Payments team as a Principal Product Manager and lead customer research, strategy, and roadmap planning for online selling experiences. You will be responsible for identifying friction points, building business cases, setting requirements, and implementing improvements to drive customer activation and Net Promoter Score. This role requires hands-on analysis, resolving customer concerns, and driving projects to completion. You will set product strategy, introduce new products and services, and ensure great customer experiences. The position involves collaboration with multiple teams and requires strong analytical and communication skills. This is a remote position, with occasional office visits.

Requirements

• 5+ years of prior experience in building experiences & a record of improving engagement, retention, and Net Promoter Score. Competent delivery of results and prioritize tasks in a fast-moving, dynamic environment
• Experience & comfort in independently analyzing data to drive decisions & find opportunities using Quicksight, Tableau or Full Story, Elastic search databases, SQL
• Strong entrepreneurial spirit - hard-working, individually accountable & own the delivery & results of high-value initiatives
• Passion for understanding customer needs and using great design to elegantly solve problems. Ability to simplify requirements into wireframes & work with UX teams to translate them into effective user journeys across the web & mobile
• Experience in using tools like Jira, Miro, Microsoft Office, Sequence Diagrams, Flowcharts to effectively & efficiently communicate requirements
• Ability to build positive long-term relationships with both internal and external teams and influence them to deliver results
• You have strong engineering competence and the ability to learn new technologies, partner closely with engineers on technical issues, and groom, plan, and refine requirements
• Track record of working independently in a fast-paced, ambiguous environment with limited supervision. You learn fast, and can quickly absorb the nuances of varied offerings as well as the behavior of GoDaddy Commerce internal systems

Responsibilities

• Set product strategy, identify and introduce new products and services to the GoDaddy Commerce portfolio as well as ensure that our existing offerings provide great end-to-end experiences for customers
• Get ownership and freedom to iterate, and experiment to improve our user experience to build meaningful engagement loops & experiences
• Be a product leader, prioritize, and work with multiple teams across software engineering, product management, legal, finance, and core commerce and payments businesses
• Define the strategy building and optimizing commerce workflows centered around accepting & managing payments while working with several teams to intake & rationalize asks
• Manage weekly, monthly, and quarterly operational and project reporting to supervise progress, handle user problems, and continuously drive the organization toward our goals. Use components made by other teams to unlock new experiences while optimizing for time to market
• Establish and lead operational working rhythms to partner & align with support, sales & other product teams to get inputs advising product decisions & ensure readiness to launch new features and improvements
• Lead customer research, long-term strategy, feature gap identification, roadmap planning, requirements generation, backlog prioritization, experiment design, product delivery, and partner outreach in order to deliver outstanding experiences for our customers
• Identify points of friction, build a business case, set requirements, and implement experience improvements directly driving activation & Net-promoter Score
• Serve as a hands-on analyst, resolving customer concerns, gathering data, and driving projects to completion

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Parental leave