Remote Process and Training Documentation Specialist

Summary

Join our growing Knowledge Management & Process Improvement team as a detail-oriented Process & Training Documentation Specialist to develop comprehensive documentation & training material that outlines procedures, guidelines, and best practices.

Requirements

• 2+ years of experience in creating training materials and/or process documentation or related roles
• Strong verbal and written communication skills with the ability to convey complex information clearly
• Excellent interpersonal skills with the ability to lead conversations and work collaboratively with diverse teams
• Proficiency in process management tools and documentation software, such as Microsoft Suite, SharePoint, Lucid, or similar systems
• A detail-oriented mindset with the capacity to oversee multiple projects and tasks concurrently
• An upbeat, can-do attitude, adaptable work approach, and the capability to adjust to evolving project requirements
• Exceptional problem-solving skills, with a talent for critical and strategic thinking

Responsibilities

• Review, update and maintain manuals that clearly outline processes, standards, and guidelines for delivery across various departments
• Coordinate and lead conversations with stakeholders across various teams to gather input, validate content, and ensure that manuals align with organizational objectives and best practices
• Ensure that all policies adhere to legal and regulatory standards, conducting regular reviews to maintain compliance
• Develop supporting materials, such as quick reference guides and training presentations

Benefits

• Salary: $60,000-$80,000+ depending upon qualifications and experience
• Work from home (fully remote)
• 2 weeks paid-time-off
• Home equipment allowance (monitors, stand-up desk, etc.)
• Annual education allowance
• 401(k) with company matching
• Medical, Dental, Vision, and Life insurance