Remote Product Engagement Manager

Summary

Join our team at Tines as we expand into new markets and look for a Product Engagement Specialist to drive usage and conversion through product content creation.

Requirements

• 3-5 years experience working in a software company working in product, marketing, support, or growth teams
• Have created best-practice product content before (product screencasts/videos, articles, product docs, webinars, in-app messages) and have examples you are proud of to show us
• Excellent communicator, writing clearly and concisely with deep empathy for the customer’s experience and a strong attention to detail
• Have a hacker’s mindset. You’re resourceful, curious when out of your comfort zone, and can move at speed in the direction of “done”

Responsibilities

• Develop an in-depth understanding of Tines functionality
• Efficiently produce product screencasts, deliver live content, write articles, and orchestrate messaging campaigns (in-app and email), all aimed at driving usage that leads to conversion, activation, renewal, and expansion
• Understand Tines users and their needs, pain-points and opportunities
• Understand the Tines business, the market we operate in, and our GTM strategies
• Collaborate with other custodians of the Tines UX to help create holistic, multi-touch customer experiences for things like product launches, onboarding and expansion

Benefits

Remote or semi-remote position