Remote Product Leader

Summary

Join us as a strategic, hands-on Product Leader who can address client retention issues, rebuild trust, and redefine the client experience. As the Product Leader focused on Client Retention and Operational Excellence, you will take charge of our client retention strategy with full P&L responsibility for the product line.

Requirements

• 10+ years in SaaS or customer-focused industries with experience managing product lines, client relationships, and profitability
• Proven ability to lead cross-functional teams to achieve shared goals, ensuring cohesive performance across multiple departments
• Skilled in budget management and P&L oversight, with a track record of delivering significant EBITDA growth and effective cost management
• Demonstrated expertise in addressing and resolving complex client challenges with a focus on strategic and customer-centered solutions
• Strong communicator, capable of building consensus and presenting insights to executive leadership

Responsibilities

• Develop and execute a client retention strategy tailored to address current retention issues and enhance client satisfaction
• Implement customer engagement programs that boost loyalty and satisfaction, improving client retention rates and experience across all touchpoints
• Oversee product profitability with a strategic approach to budgeting, balancing revenue targets with operational investments
• Lead and inspire cross-functional teams in engineering, sales, marketing, and client support to ensure seamless client experiences and strong alignment with retention goals
• Take proactive measures to manage and resolve client concerns, handling high-stakes client issues and effectively managing service escalations
• Leverage insights from retention metrics and client feedback to make informed, strategic decisions that directly address client needs
• Build a high-performance, client-centric culture within the team, focusing on strategies that increase employee engagement and retention

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave