Remote Ux Research Coach And Lead

Summary

Join Employment Hero, a fast-growing SaaS unicorn, as our UX Research Lead. You will lead a team of UX researchers, conducting diverse research projects and optimizing research operations. This role requires strong leadership, collaboration, and experience in various research methods. You will champion research excellence, democratize user research practices, and influence product strategy. Employment Hero offers a remote-first work environment and various perks, including a home office budget, cutting-edge tools, reward programs, and employee share options.

Requirements

• Proven experience in leading and mentoring UX research teams
• Strong background in conducting a variety of research projects, including problem validation and strategic research
• Ability to foster an open, collaborative, and trusting team culture
• Skilled in setting clear expectations, providing feedback, and supporting professional growth
• Experience in scaling and optimising research operations, with knowledge of best practices
• Excellent relationship-building skills with cross-functional teams and ability to advocate for research practices
• Deep understanding of diverse research methods and tools, with proficiency in defining research budgets and reporting on metrics

Responsibilities

• Lead, mentor, and inspire a team of UX researchers, nurturing a collaborative, inclusive, and growth-oriented culture where research is seen as a shared responsibility across the organization
• Conduct and oversee diverse research projects, employing a balanced approach that combines rapid, lean methods with deep, high-quality insights that influence product decisions and strategy
• Scale and optimise research operations, ensuring research processes and tools are efficient, effective, and aligned with best practices. Promote the use of user insights throughout the product lifecycle to drive actionable change
• Build strong cross-functional relationships, working closely with Product Management, General Managers, and the Executive Leadership Team to ensure research efforts are aligned with broader business goals and OKRs
• Champion research excellence and advocacy, ensuring the highest quality research practices and insights are accessible to all teams. Create clear pathways for disseminating research findings across the company to inform decision-making
• Democratise user research by coaching and empowering other teams across the organisation to adopt user research methods, tools, and best practices. Ensure all stakeholders have the knowledge and resources to conduct their own research and make user-centered decisions
• Influence long-term goals and objectives, helping to shape a user-centric culture and ensure research is woven into the fabric of our product development process from start to finish

Benefits

• A generous budget for your home office
• Cutting-edge tools and technology
• Reward and recognition programs - because great work should be recognised and rewarded
• Cashback offers and discounts on popular brands through our Swag app
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam and Bali and are excited to meet in Dubai in September 2025
• You thrive on the flexibility (and responsibility) of a remote-first business