Manager, User Experience Research

Summary

Join the Wikimedia Foundation's Research team as a UX Research Manager! Lead and mentor a team of design researchers and a program manager, overseeing research that informs Wikipedia's product, technology, and design across 300+ languages. Work remotely with a distributed team, collaborating with internal and external stakeholders. You'll be responsible for building a high-performing team, identifying research opportunities, and translating research into actionable recommendations. This role requires strong leadership, communication, and experience managing UX researchers in a large organization. The position reports to the Head of Research and involves working with senior leadership across different time zones.

Requirements

• 3 or more years of experience directly managing, coaching and developing UX researchers with varying levels of seniority in a large, matrixed organization
• 3 or more years of experience working with senior leadership
• 5 or more years experience conducting or overseeing UX research in product-focused teams or organizations
• Experience working as a UX researcher, individual contributor or manager, overseeing human centered research projects that go beyond a limited number of languages, cultures, and geographies
• Track record of translating research into design and product
• Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Behavioral Economics, Linguistics, Psychology, Anthropology, or a related field
• Excellent oral and written communication skills in English, excellent at asynchronous communication

Responsibilities

• Build and manage a motivated, collaborative and high performing team of individuals from different disciplines, with varying seniority levels and responsibilities in a remote-first organization
• Identify research opportunities and overseeing research that inform our product and technology teams in building the right products and features for the right users
• Act as a trusted and strategic partner for leaders across the organization and supporting them in the adoption of research-based user-centered recommendations
• Lead and inform planning and strategy discussions through research by consolidating, analyzing, and synthesizing what is known about users, products, services and organizational needs
• Propose and execute an annual plan for the team and managing the team’s budget

Preferred Qualifications

• Experience overseeing teams with mixed method expertise
• Experience working with international vendors and contractors
• Experience working with volunteer communities and projects
• Experience working in NGO, non-profit, or social good oriented organizations
• Experience contributing to Wikimedia projects
• Fluency in languages beyond English
• Published research in the past three years or contributed to research communities through service activities in the past three years

Benefits

• Remote work
• Competitive salary (US$120,791 to US$189,762 for US-based applicants, adjusted for other countries)