Sr UX Researcher

Summary

Join Bixal as a UX Researcher to help accelerate digital transformation across the federal government and improve public experience with government services.

Requirements

• Bachelor’s or Master's degree in UX research, human-computer interaction, psychology, sociology, or a related field
• 8+ years of experience in UX research, preferably in a federal consulting or government environment
• Demonstrated expertise in research methods such as interviews, surveys, usability testing, and ethnographic studies
• Proven ability to lead research strategy and execution for multiple projects simultaneously
• Confident application of user-centered design principles and methodologies
• Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment and build relationships with clients and stakeholders
• Leadership experience, with the ability to mentor and coach junior researchers and drive innovation in the research function
• Willingness to learn and grow in a fast-paced and dynamic environment
• Must be able to pass and maintain a Public Trust security clearance

Responsibilities

• Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions
• Experience working in agile product design research environment/teams
• Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data
• Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience
• Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to build understanding and guide delivery
• Leading the development and maintenance of research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards
• Mentoring and coaching junior researchers, and sharing knowledge and best practices with the team to promote a culture of innovation and continuous improvement
• Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services
• Building and maintaining relationships with clients and stakeholders, and providing thought leadership in UX research to drive business growth and innovation
• Staying up-to-date with the latest research trends, tools, and techniques, and driving innovation and experimentation in the research function
• Perform other duties as assigned

Benefits

• Competitive base salary
• Flex hours
• Work from home flexibility
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability
• Company provided life insurance
• Commuter benefits
• Generous PTO
• 11 Paid holidays
• Professional development opportunities
• New business referral bonus