Remote Product Solutions Engineer

Summary

Join our team at Assured as a Product Solutions Engineer and bridge the gap between product engineering, client engagement, and clients by providing technical expertise, supporting product customization, and ensuring successful implementation of our solutions.

Requirements

• Experience as a software engineer in a fast growing, start-up environment, preferably in a SaaS or B2B software environment
• Technical Skills: Proficiency in Typescript, React and Node and familiarity with APIs
• Strong analytical skills to diagnose issues, identify root causes, and provide effective solutions
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical clients
• Demonstrated commitment to delivering a positive customer experience and building productive client relationships
• Ability to manage multiple client projects simultaneously, ensuring timelines and quality standards are met

Responsibilities

• Work directly with clients to design, configure, and implement product solutions tailored to their business requirements
• Provide in-depth technical support to clients during and after implementation, troubleshooting issues, and guiding them through complex configurations
• Act as a liaison between clients and internal product/engineering teams, sharing customer feedback and suggesting improvements to the product
• Conduct technical discovery sessions to understand client needs, providing recommendations on the best solutions
• Develop a deep understanding of our product’s features, configurations, and customizations to effectively advise clients and assist with integration

Benefits

• Competitive Compensation: Enjoy a competitive salary and equity package!
• Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%
• Dental Insurance: We protect those pearly whites
• Vision Insurance: Everyone can see clearly now at Assured
• Life Insurance: It's on the house! Provided at no cost to you
• Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!
• Family Leave: Maternity and paternity leave options
• Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
• Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending