Remote Program Lead - Applicant Services

Summary

Join our team as a Program Lead – Applicant Services to assist in one or more programs that provide temporary housing and meals following recent disasters. The Program Lead will oversee specific functional areas and the associated implementation teams, support the development of policies and procedures, update and maintain program documents and policies in compliance with state and federal law.

Requirements

• Excellent organizational skills and attention to detail
• Strong interpersonal, analytical and problem-solving skills
• Ability to communicate effectively, verbally and in writing
• Demonstrated case management, QA/QC, and/or Appeals expertise
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work independently and pro-actively identify key steps to complete requested client outcomes
• Demonstrated experience managing teams
• Excellent client relations and an understanding of local, state, and federal government structure
• Experience working with federal grant-funded programs
• Associate or Bachelor’s degree in relevant field; AND
• 5+ years in case management, financial management, accounting, application processing, grant-funded or government programs or related fields
• Proficient in MS Office Suite
• Experience managing a team of professionals is required

Responsibilities

• Manage task leads over eligibility, QA/QC, and appeals
• Provide expert assistance to teams implementing applicant services, hotels and meals, and/or internal operations
• Manage project personnel in the eligibility unit with a strong emphasis on production
• Provide technical assistance on policies, principles, and standard operating procedures related to the program
• Coordinate with the Program Manager, Deputy Program Manager, and other task leads to ensure workflow processes are efficient and effective
• Meet deadlines in a fast-paced work environment
• Devise solutions-oriented strategies that facilitate program growth and success
• Develop management tools for program targeting and performance reporting
• Manage and update all program policies and procedures as needed
• Maintain knowledge of relevant regulations and guidance
• Ensure absolute confidentiality of work-related issues and uphold data integrity policies
• Ensures program service and procedure issues are resolved
• Perform other duties as assigned

Benefits

Remote work