Remote Program Manager, Culture and New Hire Experience

Summary

Join the team as Twilio’s next Senior Program Manager, Culture Programs. This position will play a critical role in shaping and sustaining Twilio’s culture across our global, remote-first workforce.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field
• Minimum of 7 years of experience in culture, employee engagement, or organizational development
• Proven experience in program management or organizational development
• Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce
• Strong strategic thinking and program management skills
• Excellent communication and interpersonal skills
• Strong analytical skills for data-driven decision-making and measuring impact

Responsibilities

• Build and deploy culture programs that unite and engage our globally dispersed teams while also amplifying Twilio’s mission and values
• Be accountable for the New Hire onboarding experience, including scaling and regionalizing our new hire onboarding and buddy programs
• Serve as the custodian of the Twilio Magic values, ensuring they are consistently communicated, reinforced, and embedded across all aspects of the employee experience
• Design and implement programs that enhance cultural engagement and connectivity for employees across time zones, regions, and work environments
• Regularly understand and assess Twilio’s culture through surveys, focus groups, and other feedback mechanisms
• Create and share compelling narratives that highlight and amplify Twilio’s culture, values, and successes
• Partner with key culture carriers across the organization to ensure a cohesiveness among culture programs
• Establish key performance indicators (KPIs) to measure the success of culture programs

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program