Program Manager, Professional Services

Summary

Join Planet and be a part of our mission to change the way people see the world. As a Program Manager on the Global Professional Services team at Planet, you will drive complex projects focused on helping scale customer adoption of the Planet Platform and its data products.

Requirements

• 6+ years of project management or agile development experience
• Experience leading cross-functional projects and managing tight timelines
• Experience working in software or product development in a complex technical environment and within an Agile framework
• Excellent skills in end-to-end project lifecycle, with multi-stakeholder facilitation, issue resolution and decision making both internally and externally, specifically in complex environments
• Excellent communication and listening skills to deliver solutions to stakeholders
• Ability to resolve issues independently with minimal oversight
• Ability to balance the tactical day-to-day with forward-looking improvements to scale operational efficiencies
• Ability to work in-person at our Berlin office 2 days per week

Responsibilities

• Work closely with Professional Services Engineers, PreSales, and the broader commercial teams to deliver business value
• Collaborate with internal and external stakeholders to determine project scope and objectives
• Identify and translate business and technical requirements into tasks and deliverables with clarity
• Scope and manage tasks and needed resources; execute project scope; identify risks and proactively mitigate them; track project costs and manage budget
• Develop and manage detailed project schedules and work plans
• Provide project updates on a consistent basis to customers and internal stakeholders about progress, adjustments and strategy
• Design and implement processes for smooth project delivery and for cross-team collaboration
• Continuously improve ways of working and processes by monitoring business workflows, identifying inefficiencies, and continuously iterating
• Manage contracts with subcontractors by setting expectations, assigning tasks and tracking deliverables
• Measure project performance and customer satisfaction to identify areas for improvement

Benefits

• Generous time off including vacation, holidays and company global days off
• Comprehensive Leave Policies
• Remote friendly work environment
• Employee Wellness Program
• Home Office Reimbursement
• Monthly benefit to choose from a variety of providers (Urban Sports Club, Groceries, Clothes, Entertainment, Transportation...)*
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity Options*
• Volunteering Benefits