Remote Provider Ambassador

Summary

Join Signify Health as a Provider Ambassador, serving as a liaison between the company and its provider network. This role will enhance relationships, improve communication, and ensure overall satisfaction of healthcare providers.

Requirements

• Bachelor's degree in a relevant field or an equivalent combination of education/training and experience
• 3 or more years of successful professional work experience, with solid time in customer services, preferably in healthcare settings
• Prior experience in a Signify Health Department strongly preferred
• Proven experience in a managerial role, with a focus on customer service, provider relations, or a related area
• Strong analytical and problem-solving skills, with the ability to develop and implement performance metrics
• Excellent communication and interpersonal skills, with the ability to represent the team both internally and externally
• Familiarity with healthcare provider relationships and understanding of industry dynamics
• Demonstrated ability to advocate on behalf of stakeholders and drive positive outcomes

Responsibilities

• Cultivating and maintaining positive relationships with healthcare providers, fostering collaboration and partnership
• Addressing concerns and issues raised by providers, working closely with internal teams to resolve problems promptly and efficiently
• Facilitating clear communication between Signify Health and providers, disseminating important updates, policies, and relevant information
• Serving as a vital component in responding, documenting and escalating safety incidents. Must be able to use critical thinking and judgment to properly follow the safety incidents protocols
• Advocating for providers' needs within the organization, ensuring their perspectives are considered in decision-making processes
• Collaborating with providers to identify areas of improvement in service delivery, patient care, and overall operational efficiency
• Analyzing data related to provider feedback, complaint trends to identify areas for improvement
• Acting as a representative for the Provider Resolution Team internally and externally, collaborating with other departments to ensure a cohesive and streamlined approach
• Advocating on behalf of providers based on valuable feedback, working to address concerns and improve overall satisfaction

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount
• Discount programs with participating partners