Ambassador Program Manager

Summary

Join our team and lead our grassroots Crossposting Ambassador program as a contract Ambassador Program Manager, growing and managing this program into a major marketing channel.

Requirements

• Proven experience in recruitment, coaching, and people management
• Strong operations skills, organization, and attention to detail
• Excellent written and verbal communication skills
• Highly proficient in Google Sheets and Microsoft Excel
• Familiarity with Upwork and other freelancer platforms
• Moderate understanding of UTM parameters
• Ability to build and motivate teams while maintaining accountability

Responsibilities

• Recruit new ambassadors through Upwork and other freelancer platforms
• Create online training materials and 'assignment posting sheets' using in-house AI tools
• Monitor ambassador performance and remove barriers to their success
• Make decisions regarding the retention or removal of ambassadors from the program
• Manage the issuance of commissions to ambassadors for successful storage listing reservations
• Verify the legitimacy of reservations and ensure accurate commission payouts
• Track and analyze program performance using relevant metrics and KPIs
• Use data-driven insights to optimize recruitment, training, and retention strategies

Preferred Qualifications

Experience in multi-level or loyalty program marketing