Receptionist

Summary

Join our team as a Receptionist and be the first point of contact for patients, helping them with scheduling, inquiries, and administrative needs.

Requirements

• High school diploma or equivalent; some college education or healthcare-specific training is a plus
• Prior experience as a receptionist, preferably in a medical or healthcare setting; experience with virtual reception roles is highly desirable
• Familiarity with electronic health records (EHR), patient management software, or other scheduling systems
• Strong communication and interpersonal skills with a professional, patient-focused demeanor
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks
• Tech-savvy, with proficiency in Microsoft Office Suite, Google Workspace, and video conferencing tools
• Knowledge of insurance verification and billing processes is a plus

Responsibilities

• Answer phone calls and emails, responding to patient inquiries in a friendly and professional manner
• Schedule and confirm appointments for consultations and follow-up visits
• Coordinate check-in processes, verifying patient information and updating records as needed
• Assist patients with questions about telehealth appointments and provide clear instructions on how to join
• Communicate schedule updates and coordinate with the medical team to ensure smooth operations
• Handle billing inquiries, assist with co-payment processing, and document transactions securely
• Maintain an organized virtual reception, ensuring all patient interactions are handled promptly and accurately
• Provide compassionate and responsive customer service, addressing patient concerns and guiding them to the appropriate resources

Benefits

• Competitive salary and flexible work environment
• Paid time off and health benefits
• Opportunities for professional development and growth within the practice
• Ability to make a meaningful impact in patients' lives