Remote Sales Engineer

Summary

Join Automattic as a Sales Engineer to drive growth by converting prospects into loyal agency customers, supporting agencies with our tools, and helping them understand the value of the program.

Requirements

• Strong communication skills, with the ability to convey value and articulate a vision that resonates with agency customers
• Proven ability to uncover customer needs through two-way discovery and match those needs to suitable solutions within Automattic's portfolio
• Demonstrated success in converting both inbound and outbound leads/prospects, and effective management of the sales cycle to meet or exceed goals
• Strong technical experience in understanding integrated technical systems and troubleshooting technical issues
• Proven experience in developing a successful customer relationship that results in high lifetime value (LTV)
• High empathy and an ability to easily navigate challenging customer interactions
• Proven ability to navigate longer high potential sales cycles
• Experience in business development, with a track record of building and expanding customer relationships
• Ability to manage multiple priorities simultaneously with high attention to detail, showing a proactive approach to driving business growth

Responsibilities

• Working with both inbound and outbound leads
• Properly researching and cataloging contact, account, and opportunity information
• Expanding relationships with prospects and current agencies, allowing them to understand the full advantages of our products and solutions
• Working with Sales Development Reps, Partner Wranglers, Engineers, Product Management, and other teams focused on the sales cycle to ensure that both the client’s and Company’s requirements are met
• Using effective sales techniques to uncover customer needs that can be addressed through our solutions
• Articulating the benefits of using our solutions to prospective agencies across industries
• Onboarding new agencies and troubleshooting the onboarding process
• Providing initial education and training for small, to medium, agencies
• Preparing a quality handoff for large agencies to a Partner Manager to enable long-term success