Remote Senior Manager, Sales Engineering

Summary

Join 1Password as a Senior Manager of Sales Engineering to lead the Solutions Engineering & Architect teams and build out the next chapter of the customer journey through solutions engineering.

Requirements

• 5 years of experience working in the SaaS industry in a similar capacity
• 4+ years of experience leading a team of highly technical individual contributors
• Experience in a wide range of business needs and requirements as well as a deep understanding of what customers are looking for and require in security software
• Excellent organizational skills to manage a team that not only works complex customer engagements but also high impact projects for product enablement
• A highly effective communicator who excels at working cross-functionally to nurture effective relationships with the other teams within Go-to-Market and the rest of 1Password
• A positive leader who maintains a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work
• Experience leading a team through times of fast-paced change
• Previous SaaS experience is a must

Responsibilities

• Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for supporting our customers through the solutions engineering journey
• Collaborate within the Solutions teams and their leaders to refine and improve our engagement and escalation processes for the teams we support
• Lead the creation of a scalable multi-market model across countries, aligning processes to meet diverse customer needs in security software
• Analyze call volume and patterns, with a focus on optimization, and report on the progress of OKRs and other team metrics to senior management
• Work with our HR and talent teams to continue to grow the team in EMEA
• Work with our Partnerships team to support our Channel Partner Program
• Contribute to highly effective onboarding and development processes for current and future team members
• Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality
• Build upon an effective foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills
• Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication

Benefits

• Health and wellbeing
• Maternity and parental leave top-up programs
• Wellness spending account
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Growth and future
• Employee stock option program for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Flexibility and community
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly