Salesforce Administrator

Summary

Join our global team and see why it's so special to be a part of Mitratech! As a Salesforce Administrator, you will support our Sales, Customer Success, and Customer Support teams by maintaining the overall health of our Salesforce.com environment and other tools.

Requirements

• 4+ years of Salesforce administration experience including ownership of building, scaling, and maintaining a rapidly growing salesforce instance
• Strong ability to think critically, problem-solve and analyze information to determine best business outcomes/scenarios and design technical solutions/process to support and solve business problems
• Demonstrated success working effectively both independently and within collaborative work environments and teams
• Effective systems design decision making skills and understanding their impacts on the business
• Written and verbal proficiency in English is required
• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field or equivalent combination of education and experience
• SFDC Administration Certification; CPQ Specialist or Advanced Administration preferred

Responsibilities

• Serves as the subject matter expert (SME) on Salesforce.com and all Sales and Customer Success systems
• Designs the platform, processes and data structures that will influence the future of our business through Salesforce data, systems integrations, 3rd party applications and AppExchange products
• Supports ongoing updates to Salesforce.com Sales Cloud and Salesforce CPQ
• Drives overall health of company’s Salesforce.com instance and develop new business logic to support our highly dynamic sales process
• Monitor and manage exception logs for back-end system integration with SF
• Establish and implement change control and best practices for system maintenance, testing, deployment, etc
• Document system configuration and administrative processes
• Keeps updated on Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate
• Develop and maintain data architecture and data governance practices to align with business requirements and best practices
• Establish and enforce data quality standards to ensure accuracy, consistency, and reliability of data across Salesforce and integrated systems
• Balances stakeholder needs within Salesforce.com along with business objectives by meeting with stakeholders to better understand needs and finding ways to integrate requests while helping the business meet objectives
• Identifies and resolves problems within Salesforce.com Sales Cloud, Experience Cloud, Salesforce CPQ and integrated systems
• Performs other role related duties as assigned