Remote Self-Guided Program Coordinator

Summary

Join the Trek Travel team as a Self-Guided Program Coordinator and leave your mark on our company, on the active travel industry, and on the world at large. This is an opportunity to oversee the Self-Guided program, create Trip Design Standards, collaborate with departments, and more.

Responsibilities

• Oversee the Self-Guided program including quality, profitability, and growth
• Create, communicate, and maintain Trip Design Standards for self-guided trips
• Collaborate with Guest Experience, Guide and Logistics Departments to establish trip related standards and procedures for Hosts
• Collaborate with Logistics to identify Unit Equipment needs specific to Self-Guided trips
• Assist Guide and Logistics Departments with hiring and training Hosts
• Coordinate with TDCs and Partners to ensure program consistency
• Review and maintain Self-Guided information on website, including landing page, packing list, inclusions, FAQ, and Activity Level info
• Work with Guest Experience to ensure accuracy of guest emails and trip report data
• Coordinate with Marketing Team to promote the Self-Guided program
• Train and educate Sales teams on Self-Guided trip standards
• Prepare and post various trip reports and trip documents for Partners and Hosts
• Review all Guest and Host feedback and collaborate on and implement changes for future trips as needed
• Work toward achieving a Trip Design Department goal of 4.8 guest evaluation score and Guest Experience Department goal of 94 NPS score across all Self-Guided trips
• Collaborate with the Director of Product on growth (3-to-5-year plan), participate in training for Program Coordinators, and send monthly update to company regarding Self-Guided metrics
• Present at Manager and/or company-wide meetings from time to time
• Act as Trip Design Coordinator for various self-guided trips around the globe
• Cross departmental work and additional projects as required