Remote Senior Account Manager

Summary

Join our team as a Senior Account Executive at Format Solutions to grow recurring revenue, boost net retention, and identify new business opportunities within the existing customer base.

Requirements

• 3-5 years of experience in enterprise software/SaaS sales, Customer Success or similar role
• Bachelor's Degree in Agriculture Business, Business, Agriculture Systems Management, Animal Science/Nutrition
• Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders
• Proven ability to lead customers through large, complex projects
• Strong ability to understand technical concepts and problem solve
• Excellent written and verbal communication skills
• Ability to travel up to 50% of the year

Responsibilities

• Grow recurring revenue and boost net retention for an assigned book of business
• Identify, target, and close net new business within the assigned territory
• Develop and execute engagement plans to maximize customer value
• Nurture deep, trusted-advisor relationships with various roles, including executive level, decision makers and users, as a primary point of contact for revenue expansion and escalation
• Lead business process reviews with customers to uncover customer priorities and key business problems and match them against new features and products that may provide additional value to their businesses
• Identify, track, and close opportunities for upsell and cross-sell in collaboration with Solution Consulting and Implementation
• Prime assigned customer base for renewals in collaboration with Renewal Managers
• Serve as a customer advocate with relevant internal teams
• Coordinate internal Format Solutions resources across various teams to ensure customer satisfaction
• Keep track of customer progress on key projects and implementations
• Manage client expectations regarding the delivery of Format Solutions products and services
• Build and maintain pipeline of customer opportunities in Salesforce

Preferred Qualifications

• Experience with selling Enterprise Software and managing customers in the agricultural, farming or pet food manufacturing arenas strongly preferred
• Understanding of manufacturing concepts and ERP software preferred