Remote Senior Account Manager

Summary

Join Esri's State and Local Government account team as a customer-oriented and collaborative team player who enjoys identifying and implementing strategies that will radically improve the challenges organizations face. You'll work closely with a team to help customers optimize and expand adoption of Esri technology, identify new areas of growth, and deliver expertise that helps deliver on their mission.

Requirements

• 5+ years of successfully supporting customers in a sales, consulting or relevant industry role
• Experience managing the sales cycle, creating partnerships, and establishing yourself as a trusted advisor with large customers
• Possess financial and business acumen to build compelling account growth strategies
• Advanced knowledge of local government and new technology trends and the ability to translate this into complex solutions for customers
• Understanding of GIS, Esri technology, and local government as they relate to one another
• Expert visual storyteller and negotiator across all levels of an organization
• Knowledge of industry fiscal year, budgeting, and procurement cycles
• Ability to travel domestically or internationally 25-50% of the time
• Bachelor’s in GIS, business administration, or a related field

Responsibilities

• Build relationships
• Prospect, develop, and implement location strategies for large, complex organizations
• Create new opportunities within high-level accounts and deepen relationships
• Participate in and present at trade shows, workshops, and seminars
• Understand our customers
• Demonstrate advanced industry knowledge and its relevance to the application of GIS
• Identify key stakeholders and business drivers within organizations and gain access to executive, enterprise-level decision makers
• Understand complex customer budgeting and acquisition processes
• Learn and grow
• Clearly articulate the strength and value of Esri technology as it relates to local government
• Consistently conduct research and pursue professional development to ensure competitive knowledge
• Use your innovative whiteboarding and presentation skills to support visual storytelling
• Deliver results
• Proactively execute account management and sales processes for all opportunities in order to meet revenue goals
• Continually evaluate work in terms of its contribution to meeting customer needs
• Collaborate with others
• Lead account strategies by consistently collaborating with teams across Esri and Esri business partners
• Be motivated and resourceful and take initiative to resolve issues

Benefits

• Industry-leading health and welfare benefits: medical, dental, vision
• Basic and supplemental life insurance for employees (and their families)
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year