Remote Senior Account Manager

As an Operational Account Manager (Senior Account Manager) on the Growth Sales team at Marqeta, you’ll manage a portfolio of our startup and emerging customers from the day they sign on with Marqeta through their scale, expansion, and growth with Marqeta.

Account Managers collaborate with many groups in the organization, acting as experts on Marqeta’s platform and trusted advisors to help our customers leverage our technology to drive growth. This unique role will be focused on a high quantity of low touch customers who need predominantly operational support. You will create a strategy to streamline operations across these customers, develop a scalable way to solve customer needs in a timely fashion, and identify “top” customers which may be candidates for larger organizational growth.

In this role, you will have visibility into many different customers, industries, and use cases with the main goal of ensuring the customer hits their volume goals and Marqeta hits our revenue numbers.

We work Flexible First. While Marqeta has a Flexible First culture, we prefer that candidates are located in San Francisco, Oakland (or greater Bay Area), New York City (or NYC adjacent), Atlanta, Austin, Boston, Chicago, Denver, Kansas City, Los Angeles, Salt Lake City, Seattle so that you can easily collaborate with other members of the Go To Market team who are in your area.

The Impact You’ll Have

This role performs a range of strategically essential activities - here are a few of them:

• Organization. You are able to juggle multiple priorities, customers, and needs at a single time; you are able to streamline operations in order to manage these requests seamlessly. You ruthlessly prioritize to get things done.
• Curiosity. Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Operations: You create operating models, analyze processes, and identify bottlenecks to make process improvements. You never miss a follow-up and keep resources tracking against your plans.
• Subject matter expert: Our customers and partners rely deeply on the expertise and knowledge of the Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.
• Communications. You are an excellent communicator with internal and external stakeholders, making sure all parties are aligned.
• Strategy. Builds an operational strategy for managing customers at scale.

Who You Are

• Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience.
• Experience in Payments and FinTech is essential, as is the ability to grasp complex products and articulate confidently to customers.
• Experience with Salesforce, Office Suite and Bank Compliance software.
• Highly operational mindset, with a focus on rolling up your sleeves and getting things done.
• Proven track record of achieving revenue and growth targets.
• Superior communication skills (interpersonal, verbal, presentation, written, email).
• Possess unique analytical skills, project management and creative problem-solving skills.
• Stellar ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.
• Experience in Project Management/Onboarding/Delivery/Operations is a plus.

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Pitch (panel interview), 45 min
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

National: A baseline tier that applies to most of the geographic territory of the United States.

Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA

Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

Within our Revenue organization at Marqeta, On Target Earnings (OTE) is composed of a mix between annual salary and variable compensation, which is earned based on your individual performance and that of your immediate team. OTE is a ⁵⁰⁄₅₀ split.

When determining an OTE figure we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base OTE range for this position is:

• National: $124,875 - $166,500
• Premium: $131,813 - $175,750
• Premium Plus: $138,750 - $185,000

We also believe in recognizing the contributions of our people. That’s why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo.

– Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.

– Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more.

– Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it.

– Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national  origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.