Remote Senior Account Manager

Summary

Join our growing Customer Success team as a Senior Account Manager and provide our customers with a seamless experience from onboarding through renewal and expansion. As a remote-first company, we value all types of experience and education and don’t expect you to meet every qualification for this position.

Requirements

• Bachelor's degree in a related field of study
• Strong project management skills, organizational skills and high attention to detail
• Strong verbal, written and presentation skills
• 7+ years of experience in managing enterprise customer relationships
• You take a solutions-focused collaborative approach to issues facing the team; both internally and externally
• You are eager to be coached and share stories of success and failure with your peers to lift each other up
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of consistently meeting and exceeding individual retention and expansion goals

Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and execute on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across the organization
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD
• Healthy Rewards – Discount Programs
• Calm App access
• 401k and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave