Remote Senior Business Operations Analyst

Summary

Join Vivian Health as an Operations Analyst to support revenue growth and retention with customers by ensuring quality processes and reporting through data operations management, Salesforce configuration, and workflow development.

Requirements

• 2- 4 years of experience as business analyst/ consultant designing processes and supporting leadership needs
• Demonstrated business intuition and a tenacious curiosity that compels you to meticulously analyze complex business problems and their multi-layered impacts on the business
• Intermediate SQL skills applied to reporting. Advanced query development for understanding and analyzing data
• Experience using a BI tool like Looker, Tableau, PowerBI, etc. and strong data visualization skills
• Excellent written and verbal communication skills with the ability to communicate complex topics to non-technical audiences
• Experience developing strong stakeholder relationships and managing cross-functional projects
• Demonstrated experience ensuring data quality and integrity

Responsibilities

• Own Vivian’s Salesforce instance. Configure workflows, support users, and manage the data validation process for closed opportunities and customer accounts
• Support Sales and CSM teams, enable their operations via proactive initiative management across applications
• Develop reports across Looker, Salesforce, and Excel to support business leadership needs
• Design and iterate business and data processes for new and existing initiatives
• Conduct custom analysis for product, account management, and sales initiatives and present your findings
• Partner with Data Team and Finance to ensure their requirements are met as it relates to customer operations

Benefits

• Flexible Time Off
• Comprehensive Health Insurance Plans, including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Pre-tax Commuter Benefit Plan
• Work-from-home stipend
• Access to Corporate Discount Program
• Pet Insurance